‘A child can’t breathe. The parents hang up before I get the address’: my job as a 999 call-taker

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Talking to suicidal people, care workers trying CPR and patients who want ambulances for back pain is all in a week’s work

Today’s eight-hour shift starts in style. A colleague takes a call from someone who will only swear at her, refusing to answer any questions. Two minutes later I get the same caller, who says I’m a useless pain in the arse. I persist, coolly asking for his address; eventually he gives it to me. He claims to have been poisoned, only to decline treatment when the ambulance arrives.

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This post was syndicated from Health | The Guardian. Click here to read the full text on the original website.

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