Decades of progress on public participation are being lost as grassroots organisations face financial problems and closures
For years, the mantra in public services has been that patient participation and user involvement are key, and that service providers should listen to what their customers want. Here lies the route towards empowerment and cost-effectiveness. A whole literature and new ways of working have developed, and requirements for such involvement are enshrined in law.
Over the past 40 years, this movement for participation has led to some profoundly important innovations in policy, practice and research.
This post was syndicated from Health | The Guardian. Click here to read the full text on the original website.